Refund Policy
Your satisfaction matters most. We offer a straightforward 7-day return policy because we stand behind the quality of every bottle we deliver.
7-Day No-Questions-Asked
Free pickup on all eligible returns
Last updated: March 24, 2026
At a Glance
7
Day Return Window
5-7
Business Days for Refund
Free
Pickup on All Returns
Return Window
We offer a generous 7-day no-questions-asked return policy from the date of delivery. Your satisfaction is our priority, and we want you to be completely happy with your Telashay purchase.
If for any reason you are not satisfied with your order, simply initiate a return within 7 days and we will take care of the rest. No lengthy forms, no complicated processes.
The return window begins from the date of successful delivery as confirmed by our logistics partner.
Eligibility for Returns
To ensure a smooth return process, the following conditions apply:
Unopened Products: Products that are sealed and unopened in their original packaging are eligible for a full refund.
Damaged or Defective Items: If you received a damaged, leaking, or defective product, you are eligible for a full refund or replacement regardless of whether the product has been opened. Please report such issues within 24 hours of delivery.
Wrong Product: If you received a product different from what you ordered, we will arrange an immediate replacement or full refund at no additional cost.
Quality Concerns: If you believe the product quality does not meet Telashay's standards, contact us with details and we will review your case promptly.
How to Initiate a Return
Initiating a return with Telashay is simple and hassle-free:
Step 1: Contact our customer support team via email at returns@telashay.com or call us at +91 98765 43210 within 7 days of delivery.
Step 2: Provide your order number, the reason for return, and photographs of the product (especially for damaged/defective items).
Step 3: Our team will review your request and send a return authorization within 24 hours.
Step 4: Pack the product securely in its original packaging and hand it over to the pickup agent or ship it to the address provided.
Step 5: Once we receive and inspect the returned product, your refund will be processed.
We arrange free pickup for all eligible returns, so you do not need to bear any shipping costs.
Refund Timeline
We process refunds as quickly as possible to ensure a smooth experience:
Inspection: Returned products are inspected within 1-2 business days of receipt at our facility.
Refund Initiation: Once approved, the refund is initiated within 24 hours of inspection.
Online Payments: Refunds to credit/debit cards, UPI, or net banking accounts are reflected within 5-7 business days, depending on your bank.
Cash on Delivery: COD orders are refunded via bank transfer (NEFT/IMPS). Please provide your bank details when initiating the return. Processing takes 5-7 business days.
Wallet Payments: Refunds to digital wallets are typically processed within 2-3 business days.
You will receive email and SMS notifications at each stage of the refund process.
Exchanges
We are happy to exchange products when available:
Size Exchanges: If you ordered the wrong variant size (e.g., 500ml instead of 1L), we can arrange a direct exchange subject to availability and price difference adjustment.
Product Exchanges: You may exchange one product variant for another (e.g., Yellow Mustard Oil for Black Mustard Oil). Any price difference will be adjusted accordingly.
Exchange Process: Follow the same steps as a return. Specify that you would like an exchange and mention the desired product. The replacement will be shipped once the original product is received.
Priority Shipping: Exchange orders are processed on priority and typically delivered within 3-5 business days after the original product is received.
Non-Returnable Items
The following items are not eligible for return or refund:
Opened & Used Products: Products that have been opened, partially used, or consumed (unless defective or damaged on arrival).
Products Without Packaging: Items returned without original packaging, labels, or seals intact.
Beyond Return Window: Products for which the 7-day return window has expired.
Gift Bundles: Individual items from curated gift bundles cannot be returned separately. The entire bundle must be returned.
Promotional Items: Free samples or promotional items included with your order are non-returnable.
If you are unsure about the eligibility of your return, please contact our team and we will be happy to help.
Contact Our Support Team
Our customer support team is here to make your return and refund experience as smooth as possible.
Email: returns@telashay.com
Phone: +91 98765 43210 (Mon-Sat, 10 AM - 6 PM IST)
WhatsApp: +91 98765 43210
Response Time: We aim to respond to all return and refund inquiries within 12 hours during business days.
We value your trust in Telashay and are committed to ensuring every interaction with us exceeds your expectations. If you have any suggestions for how we can improve, we would love to hear from you.