All products listed on our website are cold-pressed mustard oils and related food products manufactured by Telashay Foods Pvt. Ltd.

Product Descriptions: We make every effort to display product information, images, and descriptions as accurately as possible. However, we do not warrant that descriptions, images, or other content are error-free or complete.

Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice, though any changes will not affect orders already confirmed.

Availability: Products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion.

When you place an order on our website, it constitutes an offer to purchase the product(s). All orders are subject to acceptance and availability.

Order Confirmation: You will receive an email confirmation once your order is successfully placed. This confirmation does not guarantee acceptance; we reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

Payment Methods: We accept payments via UPI, credit/debit cards, net banking, and major digital wallets through our secure payment gateway (Razorpay). All transactions are encrypted and processed securely.

Cash on Delivery: COD may be available for select pin codes. An additional handling fee may apply for COD orders.

Order Cancellation: You may cancel your order before it has been dispatched by contacting our support team. Once dispatched, cancellation is not possible and the return policy will apply.

We strive to deliver your orders promptly and in excellent condition.

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

Delivery Timeline: Standard delivery takes 3-7 business days depending on your location. Remote areas may take up to 10 business days.

Shipping Charges: Shipping charges are calculated at checkout based on order weight and delivery location. Orders above a specified value may qualify for free shipping.

Tracking: A tracking number will be provided via email/SMS once your order is dispatched. You can track your shipment through our logistics partner's website.

Delivery Issues: If your order is damaged during transit, please contact us within 24 hours of delivery with photographic evidence. We will arrange a replacement or refund.

We want you to be completely satisfied with your Telashay purchase.

Return Window: We offer a 7-day return window from the date of delivery for eligible products.

Eligibility: Products must be unused, unopened, and in their original packaging to be eligible for return. Opened or partially used products are not eligible unless they are defective or damaged.

Refund Processing: Approved refunds will be processed within 5-7 business days to your original payment method. COD orders will be refunded via bank transfer.

For complete details, please refer to our Refund Policy page.

All content on the Telashay website is the exclusive property of Telashay Foods Pvt. Ltd. and is protected by applicable intellectual property laws.

Trademarks: The Telashay name, logo, tagline, and all related marks are registered trademarks. Unauthorized use of our trademarks is strictly prohibited.

Content: All text, images, graphics, videos, product descriptions, and design elements are owned by Telashay or licensed to us. Reproduction, distribution, or modification without written consent is prohibited.

User Content: By submitting reviews, feedback, or any content to our website, you grant Telashay a non-exclusive, royalty-free license to use, display, and distribute such content for marketing and operational purposes.

To the fullest extent permitted by applicable law, Telashay Foods Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Website Use: Any errors, interruptions, or inaccuracies in the website content or functionality.

Product Use: Any adverse reactions or issues arising from product use. Our mustard oils are natural food products; please check ingredients and consult a healthcare professional if you have allergies or health concerns.

Third-Party Services: Any issues related to payment processing, shipping, or other third-party services integrated into our platform.

Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

These Terms & Conditions are governed by and construed in accordance with the laws of India.

Jurisdiction: Any disputes arising from or related to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

Dispute Resolution: We encourage you to contact us first to resolve any disputes amicably. If a resolution cannot be reached, the matter may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Telashay regarding your use of the website.