Privacy Policy
At Telashay, your trust is our most valued ingredient. This policy explains how we collect, use, and protect your personal information.
Last updated: March 24, 2026
Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you create an account or make a purchase.
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, browser type, device information, and IP address.
Order Information: Details of your purchases, transaction history, product preferences, and delivery instructions.
Communication Data: Any information you provide when contacting our customer support team, including feedback, reviews, and correspondence.
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: To process and deliver your orders, send shipping confirmations, and handle returns or exchanges.
Account Management: To create and manage your Telashay account, maintain your order history, and provide personalized recommendations.
Communication: To send order updates, respond to inquiries, and (with your consent) share information about new products, offers, and promotions.
Improvement: To analyze usage patterns, improve our website experience, optimize product offerings, and enhance customer service.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Data Sharing & Security
We take the security of your data seriously and implement industry-standard measures to protect it.
Third-Party Services: We share your information only with trusted partners necessary for order fulfillment, including payment processors (Razorpay), shipping partners, and analytics services. These partners are contractually obligated to protect your data.
No Selling of Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Security Measures: We use SSL encryption, secure payment gateways, and regularly audit our systems to protect your data from unauthorized access, alteration, or disclosure.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience.
Essential Cookies: Required for basic website functionality, such as maintaining your shopping cart and processing checkout.
Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and user experience.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.
Your Rights
You have the following rights regarding your personal data:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of any inaccurate or incomplete personal data.
Deletion: You may request deletion of your personal data, subject to legal retention requirements.
Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: You may request your data in a structured, machine-readable format.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: privacy@telashay.com
Phone: +91 98765 43210
Address: Telashay Foods Pvt. Ltd., Jaipur, Rajasthan, India
We aim to respond to all privacy-related inquiries within 48 hours.